| What is KolhapurMall.com and how
can I contact it ? |
| |
KolhapurMall.com is an Internet based gift service providing an
opportunity to Indians abroad to reach out to their loved ones in India. The
service is available for delivery in Kolhapur.
|
| |
|
| What can I send ?
|
| |
Mithai, Flowers, Cakes, Dresses, Greeting cards, kid's wear
Crackers (Special for Diwali),Silver/Gold coins, Teddy Bears and more. If you
like to send a gift not included in our catalog, please feel free to mention it
in our feedback form. For more details about the items please visit our Catalog
page.
|
| |
|
| From where are the items bought
? |
| |
All the items are bought from the best shops in the city, which
have been famous for quality for years. If you want us to buy from a specific
place please suggest it in our feedback form. We will get back to you to
confirm whether we can arrange it and its price. |
| |
|
| Can I phone or fax in my order ?
|
| |
At this time, we accept orders only from web site. We will start
“Order By phone” and “Order By fax” services soon. |
| |
|
| How do I make payment?
|
| |
We accept all major credit cards. CCNow.COM is our credit card
service provider. Consumers will get charged by CCNow for their gift purchases. |
| |
|
| How is the item delivered ? |
| |
All the items will hand delivered to the door.
|
| |
|
| Are the items delivered as per
the display on the webpage ? |
| |
The items will match the image on the web page as the images have
been taken from the vendors from whom the final order is going to be sourced.
But KolhapurMall.com, reserves in its absolute discretion, to deliver a similar
/ alternate product for reasons beyond its control.
|
| |
|
| What if you don't deliver or
deliver late ?
|
| |
Sometimes due to circumstances beyond control, orders are not
delivered or delivered late. In such situations KolhapurMall.com will not be
liable for any amount more than the purchase price of the item(s).
|
| |
|
| Can you guarantee the date of
delivery?
|
| |
We try our best to deliver the gifts on the day specified. We do
not accept that your happy occasion should be missed.We believe that your
occasion is important and we understand this. |
| |
|
| How do I know that the item has
been delivered on-time ?
|
| |
After the delivery we'll send you a confirmation of Delivery by
E-mail. It contains information on date, time of delivery, name of recipient,
return message for you, etc. Also you can have a photograph of relatives ,
receiving gift for some additional charge.
|
| |
|
| Are there any additional
delivery charge ?
|
| |
None. Our charges are all inclusive! No extra charges for urgent
delivery, delivery on Sunday's or holidays.
|
| |
|
| How much time do you take to
deliver after the payment has been made ?
|
| |
We will execute your order as soon as possible. Realistically we
should get your order 3 business day before the delivery date.
|
| |
|
| Can I send some message along
with the gift ?
|
| |
Yes, you can send message along with your gifts. Just type in your
message in the "Other information" box in the order form.
|
| |
|
| Can the recipient send me a
return message ?
|
| |
Yes, the recipient can send a return message to you. We'll request
all recipients to fill in the return message for you in the delivery
confirmation memo and we shall E-Mail it back to you.
|
| |
|
| What if the recipient's address
is wrong or the recipient no longer stays there ?
|
| |
We will inform you of such an eventuality. You can inform us to
change the receiver's address within 24 hrs. of receiving our message, else
your order will be cancelled and no refund will be made.
|
| |
|
| What if the recipient is not
present at home ?
|
| |
We will leave note for recipient, which will have phone number and
address of our local company. Recipient has to collect it within 48hrs, else
order will be cancelled and no refunds will be made. KolhapurMall.com is not
responsible to replace any item if recipient didn’t come within 24Hrs. |
| |
|
| If in case the recipient whose
name is on the order is unable to come and collect the gift, Is it necessary
for the person who come instead of recipient to show the identity?
|
| |
Yes, you have to show identity. If he/she is unable to show the
identity either recipient have to make phone call before sending him/her or we
have all rights to confirm his/her identity.
|
| |
|
| How should I become a member and
what benefits I will have as a member ?
|
| |
Please go to “Register now” link in the upper right corner. By
filling the form you can become a member. At this time the benefits for
member are, he can track his order. In future he can upload images and letters
to relatives in Kolhapur |
| |
|
| If I have doubts other than the topics covered in
FAQ what should I do ?
|
| |
We believe we have covered all the aspects here but just in case
you have doubts or require clarifications on anything, feel free to contact us
at services@kolhapurmall.com.
We will please to answer your questions.
|
